Store Information in Accordance with Specified Commercial Transactions Law
Win Aoyama 942
Based on the price displayed for each product (price excludes Japan consumption tax)
[Required Payment in Addition to Product Price]
Customers based in Japan:
Shipping - See Shipping & Returns
Consumption tax - 8% of total price of product
Customers based outside of Japan:
Shipping - See Shipping & Returns
Tax/Duty - SUI TOKYO (“we”, “our”, or “us”) does not include costs and other charges such as VAT, import duty, tax and other fees from middlemen/agents in our displayed prices. These charges are not additional shipping charges from us. These charges are usually collected by the delivering freight company or when the item is picked up from the post office. These charges are the sole responsibility of the customer.
Please contact your local customs office or its agents regarding more information on your country and area’s custom policies.
We do not under-value merchandise or mark the item as a "gift" on customs forms; all values will be listed in accordance with the applicable laws, rules, and regulations.
- Your order is accepted and confirmed once we send the confirmation email to you.
- If you do not receive an order confirmation email after 3 days from ordering, please contact SUI Customer Support by email.
- Parental consent is required for minors who wish to order.
- Please note that prices are subject to change without notice.
SUI TOKYO accepts PayPal or the following major credit cards:
Visa, MasterCard, Diners Club International, American Express, JCB
In the unlikely event that the item is defective or damaged due to transport, SUI TOKYO (“we”, “our”, or “us”) will cover the shipping costs to deliver and exchange the originally ordered item for a new, same item; if the same item is unavailable at given time, we will refund the full order including the shipping costs to deliver the originally ordered item at our expense.
All items to be returned must be clearly photographed in the same condition as received by the customer, and the photographs shall be provided to customer support.
If this is the case as mentioned above, customers who wish to exchange or return goods must contact customer support via email within 7 days of package arrival.
Returns are applicable only if the package has been unused and time stamped by freight carrier en route for return delivery within 14 days after package arrival.
Individual items which are part of a bundle or box set (“Box Set”) may be returned or exchanged under this Return Policy upon approval by customer service and in accordance with instructions provided by customer service. At the discretion of customer support, customers may be instructed to return only the damaged items/portion of Box Sets.
We do not accept returns and do not issue exchanges and/or refunds due to the following additional conditions of/caused by the customer:
Failure to contact customer support within 7 days of package arrival;
Inability to return the items designated by customer support within 14 days after package arrival;
Upon our inspection of customer’s returned item(s), all accompanying accessories of the original order are not complete;
Wrapping and packaging of any originally ordered item(s) is/are missing or lost, including the plastic wrapping/packaging of individual items in a Box Set;
Any originally ordered item(s) are used;
Original order is returned to SUI Tokyo by a shipping method not instructed by customer support; or
Product has been damaged or product value has remarkably declined due to customer’s lack of care and/or handling during the return process;
If return or refund is requested due to customer’s personal convenience, the delivery fee for returning/exchanging the original order will be solely at the customer’s expense.
We will exchange products if the damage or incorrect ordering is solely the fault of us. If this is the case, please adhere to the following:
Within 7 days of package arrival, notify us via email with a reasonably detailed explanation.
Use the enclosed packaging slip, or as otherwise instructed by our staff in response to your email.
Return the package to the designated destination as it was originally shipped, or as otherwise instructed by our staff in response to your email.
If you have any questions, comments or requests regarding SUI products purchased from the online store, or care for those products, as well as other services, please email SUI Online Store Customer Support.
SUI Online Store Customer Support
Business Hours: Mon - Fri 11:00 am - 5:00 pm (GMT +9)
(Excludes Japanese public holidays, year-end to new year holidays)
Any provisions herein are not waived unless explicitly waived by us or our authorized representative.