Store Policy

SUI TOKYO TERMS OF SERVICE

 

1. These Terms of Service (the “Terms”) refer to and involve the purchase of goods, requesting and receiving consumer information, and use of products and services (our “Products”) related to this e-commerce website “SUI TOKYO Online Store” (our “Website”), which is fully owned and operated by SUI Tokyo, Inc (“SUI Tokyo”, “us”, “our” or “we”). By using our Services, you, the customer, are agreeing to these Terms. Please read them with care.

2.     Our Products

Our Products available for purchase on our Website are primarily make-up brushes. Our Products may not necessarily be available at all times, and SUI Tokyo may include additional items for purchase from time to time.

 

3.     Regarding Your Purchase

All online purchases shall be conducted through our Website.

After you review the terms on the store checkout page and click on the “I Agree” button on the (which, by doing so, constitutes that you have read the terms and agree to them), and after you finalize and submit your order, we will send a confirmation e-mail to the e-mail address you have provided to confirm your order and its details. Your order is complete once the confirmation e-mail is sent to you from our servers. In the case that you do not receive a confirmation e-mail within three days of your submitted order, please contact our customer support during our business hours at the contact information below. Please be wary that you may not receive our confirmation e-mail if there are any issues with your e-mail settings or e-mail server settings, or the confirmation e-mail may have incorrectly been placed into your spam folder.

SUI TOKYO Online Customer Support

Business Hours: Monday through Friday 11:00 a.m. to 5:00 p.m.

(Except Weekends, Holidays, New Years Eve, and New Years)

Customer Support E-mail Address:suitokyo.japan@gmail.com

Phone Number (Japan): 090-4623-0028

 

There may be circumstances that one or more items finalized and submitted by you may be unavailable due to product availability or stock status. All contracts of sale are deemed executed once you finalize and submit the order, the confirmation e-mail is sent by us, AND we send an additional e-mail notifying you that your order has shipped to the address you provided.

 

4.    Prices Displayed on our Website

All prices displayed on our Website are subject to change at any time without notice. Unless otherwise stated, all prices displayed do not include taxes.

 

5.     Payment

Payment by Credit Card

Unless otherwise stated, credit card payments will be processed through the “Stripe” payment processing service. We currently accept Visa, MasterCard, and American Express. We do not have access to any sensitive payment information processed through the Stripe payment processing service at any time.

 

PayPal

We also accept payment through PayPal. We do not have access to any sensitive payment information processed through the PayPal at any time.

 

6. Returns and Exchanges

All refunds, returns, and exchanges shall be in accordance with our Return Policy, located on our Shipping & Returns page (link accessible at the bottom of every page).

 

7.    Customer Information

Please refer to our Privacy Policy for information regarding our usage and handling of customer information.

 

8.    Disclaimer

Information stored on our Website, including any terms and conditions listed in our Terms and Conditions, Privacy Policy, and/or Shipping & Returns policy, is subject to change at any time without your notice or consent.

With respect to any situation or any party, we are not liable for any of the following:

 

  1. Any and all damages, direct or indirect, related to or arising from typographic and/or inaccurate information or omissions;

  2. Any and all damages, direct or indirect, related to or arising from third party acts and/or omissions, including access to our Website or failure of such access, and any and all addition, modification, or deletion of information on our Website;

  3. Any and all damages, direct or indirect, related to or arising from access or failure of access to our Website, including, but not limited to, reliance on any information on our Website, or any viruses/trojans resulting from the access to or use of our Website.

 

For the purpose of maintaining or protecting the Website and/or SUI Tokyo, access to the Website and/or these Terms may be temporarily  halted without prior notice or consent for any reason, including, but not limited to, the following:

 

  1. Any regular or emergency inspection or maintenance of the Website;

  2. Natural disasters, personal injury, terrorist attacks, and/or unauthorized third-party access;

  3. Any situation in which SUI Tokyo deems it necessary to halt such access and/or shut down our operations in part or in full.

 

While we do our best to provide accurate and up-to-date information on our Website, we do not guarantee the accuracy or completeness of the information.

 

If you violate any or our Terms, Privacy Policy, and/or Shipping & Returns terms, and/or if any of the following reasons apply, we reserve the right to cancel your order at any time at our discretion, and we also reserve the right to refuse any future orders:

 

You provided false and/or fraudulent information to SUI Tokyo;

Non-payment;

Unreasonable refusal to accept delivered products;

Commercial re-sale of our products;

Other inappropriate usage of our Website, products, and/or services.

 

9.  Jurisdiction and Choice of Law

Any and all disputes directly or indirectly related to and/or arising from the use of our Website and/or services, and/or purchase of our products, shall be governed by Japanese law, and such disputes shall be subject to the jurisdiction of the Tokyo District Court.

Please send any questions, comments, or suggestions to our Customer Support e-mail address below:

SUI TOKYO Online Customer Support

Business Hours: Monday through Friday 11:00 a.m. to 5:00 p.m.

(Except Weekends, Holidays, New Years Eve, and New Years)

Customer Support E-mail Address: suitokyo.japan@gmail.com

Phone Number (Japan): 090-4623-0028

 

Store Information in Accordance with Specified Commercial Transactions Law

For information regarding our Store Information in accordance with Specified Commercial Transactions Law, please visit our “Store Information” link at the bottom of the page.